) upvotes. Pricing Model: Per User. TOPdesk vs. Learn how Freshservice Analytics can be best utilized to report and track the relevant Tasks & Timesheets related metrics and SLAs. If you dont have the budget for FreshServixe then you still wont be disappointed by FreshDesk! Cons. Freshservice is a cloud-native IT service desk software developed by Freshworks. SolarWinds offers a relatively simple, easy-to-use service desk solution that adheres to ITIL's best practices. Each product's score is calculated with real-time data from verified user. With Freshservice, you get, ITIL-Aligned Processes. Satisfaction Surveys. Our end-users find it very simple to raise a ticket and support agents are able to easily transfer tickets within departments. Pricing Model: Flat Rate. Absence of useful reports to gauge performance of the team members. Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. Why Freshservice is the best SolarWinds alternative. Your full price ITSM solution shouldn’t “feel like a beta product. A service desk could help Aisha by: Aisha raising a ticket. What’s the difference between Freshservice, HCL Launch, ServiceNow, and TOPdesk? Compare Freshservice vs. Powerful IT help desk automation tool to manage incidents, assets and more. The tool is easy to expand to other service departments like Facilities. What is. Thulium vs. Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Zendesk in 2023 by cost, reviews, features, integrations, and more Designed with users in mind, Freshservice is easy to set up out of the box. Compare Freshservice vs. Maximize service availability. Here is a comparison table of Jira vs freshservice that will help you decide which one is more apt for your organization. Helping businesses choose better software since 1999Starting from. G2 Rating. Aranda Service Management alternatives. Compare Freshservice vs. go with ManageEngine. Best for. Freshdesk is an on demand customer support software that works across multiple support channels. Fab self-service environment. Forgot your support portal name? Don't have an account? Sign up for free. Freshservice is ranked 5th in Help Desk Software with 21 reviews while ServiceNow is ranked 1st in Help Desk Software with 27 reviews. $ 29. Freshservice helps organizations adopt ITIL best practices to achieve their business outcomes. VIZOR vs. TOPdesk vs. Process alignment - Freshservice is aligned with ITIL best practices and. TRUSTED BY 60,000+ BUSINESSES. 3 packages, all brought to you via SaaS or On-Premises. Compare Freshservice vs. Match your data in Freshservice and Jira Service Management and implement the necessary modifications if they don’t. Freshworks ' Freshservice has emerged as a crucial focus for IT decision-makers searching for the perfect ITSM platform. TOPdesk vs TeamSupport. Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Based on verified reviews from real users in the IT Service Management Platforms market. Freshservice is ranked 5th in Help Desk Software with 21 reviews while ServiceNow is ranked 1st in Help Desk Software with 27 reviews. Step 4: Select the data you want to send from one app to the other. Zendesk Talk. Zulu Enterprise vs. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. You can also configure the portal to use a limited role for kiosk mode or set the new ticket on the portal and view. Build a multi-source CMDB for all your hardware, software, and SaaS using our out-of-the-box native discovery solutions and real-time connectors with leading discovery solutions, identity providers, and endpoint management tools. 4. 5 stars with 985 reviews. TOPdesk. TOPdesk vs SysAid. Add other conditions as per requirement. Integrate TOPdesk seamlessly with the tools you already use. Giva vs. TOPdesk vs. 2-1000+ users. TOPdesk vs SysAid. IFS assyst in 2023 by cost, reviews, features, integrations, and more. TOPdesk vs Freshservice. Freshworks, the company behind Freshservice, was founded in 2010 and is based in San Mateo, California, USA. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. “Freshservice is so intuitive and user-friendly. Alternatives. By contrast, TOPdesk rates 4. Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. Freshdesk focuses on customer-dependent tools like logging a ticket from the website. Freshservice has a rating of 4. Freshservice is rated 8. Verified User. Freshservice is ranked 5th in IT Service Management (ITSM) with 21 reviews while SolarWinds Service Desk is ranked 17th in IT Service Management (ITSM) with 1 review. openITCOCKPIT in 2023 by cost, reviews, features, integrations, and moreThe premium plans start as low as $15 per agent per month on annual billing and goes up to $99 per month which is an ideal plan for enterprises. Get your own ITIL-aligned service desk in 30 seconds. We were able to support users from home ( IT was at home as well ) without issues. Furthermore, OneDesk is rated at 99%, while Freshservice is rated 97% for their user satisfaction level. See our. Freshservice has no free offering and the basic plan starts with $19 per month on annual billing and goes up to $109 a month for the Enterprise plan. See this comparison of Freshservice vs TOPdesk. Zammad vs. Company Size Gov't/PS/ED <5,000 Employees. Zendesk Suite. SolarWinds alternatives. Freshservice was much faster to get up and going compared to Jira. We performed a comparison between Freshservice, ServiceNow, and Zendesk based on real PeerSpot user reviews. Step 1. Enable students and staff to reach support via the channel of their choice. These best practices help identify the difference between classifying incidents, problems, and service requests. Industry. Last time we did this, FreshService failed to convert. Wireshark using this comparison chart. Under the "Choose who can view this service item" section, select the required Agent groups and Requester groups who can access the. TOPdesk vs SolarWinds Service Desk. to? Compare Freshservice vs. ProProfs Help Desk. What’s the difference between Freshservice, TOPdesk, Virima, and i-doit? Compare Freshservice vs. Using the dropdown boxes, choose and edit the priority, status and other fields in the. It works well on Android, Web and iPhone. IT Asset Management Discover and manage. Extensible with OOTB integrations using Freshworks Neo. See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to find. Start your 21-day free trial. FRESHDESK INC. Vivantio offers flexibility without sacrifice. 3 stars with 1796 reviews. 1-1000+ users. See more companies in the IT Service Management Platforms market. to get you started. . Compare Freshservice vs. An annual subscription for 10 users starts at $1,195, which works out to less than $10 per user per. TOPdesk vs InvGate Service Desk. eQuip in 2022 by cost, reviews, features, integrations, and moreStep 1: Go to Freshservice admin> Workflow Automator. TOPdesk vs. 6/5 stars with 1,141 reviews. SEE ALL PRICING. Virima using this comparison chart. Compare Jira Service Management and TOPdesk. TOPdesk vs. ITSM is focused on the development, delivery, and management of IT services. Tabnine using this comparison chart. To learn more, read our detailed Help Desk Software Report (Updated: October 2023). ServiceWise vs. IT infrastructure management solution that assists SMBs, large corporates & public sectors with. Freshservice is ranked 5th in Help Desk Software with 21 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 42 reviews. TrackStudio in 2022 by cost, reviews, features, integrations, and moreWhat’s the difference between Freshservice, ONEview, SolarWinds Service Desk, and TOPdesk? Compare Freshservice vs. 4. The score for this software has declined over the past month. TOPdesk vs. 4. Compare Freshservice vs. It also gives you comparison points for integrations, pricing, and more. See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to find the best fit for. Using Freshdesk, you can assist your customers across email, phone, social, chat, and messaging channels to improve your CSAT scores and win customers for life. TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Cloud. 4/5 stars with 3,061 reviews. 51 / 5 stars vs TOPdesk which has 55 reviews and a rating of 4. TOPdesk vs. Open up any incident (ticket) from the Dashboard or the Tickets tab. Seamless integration Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently. For overall product quality, Jira Service Desk earned 9. Here you can compare InvGate Service Desk and Freshservice and see their capabilities compared in detail to help you pick which one is the more effective product. VirtEngine using this comparison chart. What’s the difference between Freshservice, TOPdesk, Virima, and ZServiceDesk? Compare Freshservice vs. View More Comparisons. 0. Enterprise Service Management Setup ESM with employee onboarding, access controls, and more. ProProfs Help Desk is one of the best alternatives to Freshservice tool that allows you to capture IT incidents and requests from multiple channels. Q&A. TOPdesk vs. Freshdesk = Customer service it has more channels in to the system then FS. Login Freshservice Now and Refresh your IT service experience The cloud-based help desk software Try Freshservice by Freshworks. WordPress Alternatives Google AdSense Alternatives Mailchimp Alternatives Drupal Alternatives. Intuitive implementation. Pricing Model: Per User. TOPdesk vs. Compare Freshservice vs. 6/5 stars with 1,140 reviews. Compare the best TOPdesk alternatives in 2023. Freshservice is rated 8. Here are some arguments Jira puts forth. Freshservice vs TOPdesk - 2023 Comparison - Software Advice Freshservice vs TOPdesk - See how these Issue Tracking software products stack up against each other with real user reviews, product feature comparisons and screenshots. 595 verified user reviews and ratings of features, pros,. Updated: September 2023. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions. Easy to setup as per the requirents of the customer. Zendesk, you’re probably facing the daunting task of choosing a service desk software for your company. Updated: November 2023. 4 stars with 744 reviews. ZServiceDesk in 2022 by cost, reviews, features, integrations, and moreWhat’s the difference between Freshservice, TOPdesk, VIZOR, and Virtual Splat Asset Management? Compare Freshservice vs. Compare Freshservice vs TOPdesk. eG Enterprise in 2023 by cost, reviews, features, integrations, and moreFreshservice is ranked 5th in Help Desk Software with 20 reviews while Zendesk is ranked 9th in Help Desk Software with 9 reviews. What’s the difference between Freshservice, GLPI, TOPdesk, and smartImager? Compare Freshservice vs. Here's an in-depth examination of Freshservice's advantages against Zendesk. Reach your agents and stakeholders on WhatsApp, the Freshservice mobile app, phone, SMS, email, etc. Compare Freshservice vs. Round 1: Plans and Pricing. What’s the difference between Freshservice, GLPI, TOPdesk, and Zoho Desk? Compare Freshservice vs. DOWNLOAD NOW. Recognition. It’s also very easy to configure. Easy to integrate with other tools. TOPdesk. This Freshdesk vs Freshservice review compares the two siblings on the most critical aspects – overview, pricing, customer service and the main features (ease of use, ticket management, plus security). 5 / 5 stars vs Spiceworks which has 553 reviews and a rating of 4. By contrast, Zendesk Support Suite rates 4. Pricing. Think of all the technology your team uses—the fleet of laptops and smartphones, the dozens of apps installed on each of those devices, the printers and servers, and phone systems. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. SymphonyAI Summit Service Management. Better cybersecurity. (All Time) How alternatives are selected. 0, while JIRA Service Management is rated 8. Share your team’s knowledge, so first line agents can answer tougher questions more quickly. TOPdesk ITSM software is built on 25+ years of best practices, so it includes handy templates for processes like Self-Service. Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. Learn more about the top TOPdesk competitors and alternatives. 4 points. Freshservice provides plug-ins for more than 30 major players in the Software-as-a-Service (SaaS) industry, including services such as MuleSoft, Zapier, and Microsoft Flow that connect to hundreds. Compare JIRA Service Management and TOPdesk based on features, pricing, verified reviews, integrations & more. Compare Freshservice vs. Change Management is the larger capacity that manages the complete process of raising, reviewing, gauging, approving, pursuing and supervising all changes. Fab self-service environment. Freshservice has 562 reviews and a rating of 4. 1/5 stars with 27 reviews. Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Higher Education,. If you want to know about virtual agents, what they are, why you need them, what they do, and how they do it, you’ve come to the right place. Pricing. GET INVOLVED IN 2024. So, Freshdesk has a slight edge over its sibling in. 3 stars with 742 reviews. Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. An asset discovery tool helps in eliminating the process of manually tagging all your IT assets like laptop, printers or scanners. Awarded the Trusted Vendor Award. Hit the Add Item button at the bottom of the dialog box to add an empty textbox for a new ticket status. From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. Under the Dropdown Choices section, you can see the list of statuses in your helpdesk. Type in a. It aligns with the service management needs of mid-size and large, value-oriented organizations. TOPdesk vs. Leverage the Full Power of Freshservice IT Automation. 1-1000+ users. What’s the difference between Freshservice, TOPdesk, ZServiceDesk, and eQuip? Compare Freshservice vs. Asset Management. Zendesk vs. Add. 615 Ratings . Freshservice. High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and. Freshservice powers integrations and workflows at the enterprise scale, building upon. SS. Best for. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in. Freshservice provides a 14-day trial period, while Jira Service Management only allows for a seven-day trial period. New company I'll be going to uses Topdesk, but is planning a project to move over to ServiceNow next year. Alternatives. ServiceNow vs. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. Cloud based ITSM software for your service desk. Pros. Сustom way. By contrast, SolarWinds Service Desk rates 4. Find out which software is best for your business today. Learn more about the top Freshservice. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. ManageEngine prices ServiceDesk Plus based on the number of users. See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to. Score 8. Whatfix using this comparison chart. Head over to the Problem Properties section on the right side menu. Jira Service Management delivers an enterprise-grade, user-friendly ITSM solution backed by a mature partner ecosystem – all at a lower per agent cost than FreshService. Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Our software is powerful and flexible, and scales to meet the needs of any business. 4 stars with 744 reviews. OTRS vs. TeamDynamix alternatives. The Growth plan is $49 per agent per month billed annually, and $59 billed monthly. See why customers prefer Jira Service Management. Here are the top ten Freshservice alternatives to consider in 2021. Best route management services ( pestpac Vs other. However, it should be noted that Jira provides a free plan that supports a maximum of three agents and limited features. Use a bit of AI to feed your knowledge to. enquire@iqpc. 1-1000+ users. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different ITSM products on offer and shows why HaloITSM is the TOPdesk alternative. 0/5 stars. tawk. The interface is clean and modern, and the support team is always helpful and responsive. Easy to extend to manage enterprise-wide service delivery. Best for. ServiceNow IT Service Management has a rating of 4. Compare Freshservice to TOPdesk . Powerful automations. Improve efficiency,. - Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging. Source. (All Time) How alternatives are selected. Best for. What’s the difference between Freshservice, GLPI, TOPdesk, and i-Sight? Compare Freshservice vs. Set up the Freshservice trigger, and make magic happen automatically in TOPdesk. PDQ Deploy vs. Pros and Cons. ”. 1-1000+ users. Ticket Handling is Simple, effortless and straight forward. GLPI vs. Find out which software is best for your business today. The basic Blossom plan includes the features we mentioned before, but it lacks more advanced functionality such as asset management and service catalogs. 741,650 professionals have used our research since 2012. SEE ALL PRICING. 5. ServiceNow. TOPdesk vs. FreshDesk, Jira Service Desk, Jira, Zendesk, and Solarwinds are the most popular alternatives and competitors to Freshservice. Vision Helpdesk using this comparison chart. Find out which software is best for your business today. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options. Asset management and Reporting Analytics ca be used to track the asset in single application and to track the performance metrics. Endless employee satisfaction. IT teams can leverage out-of-the-box capabilities for managing end-to-end software development life cycle activities with Freshservice IT project management software. 6 and Freshservice a score of 9. TOPdesk vs. This webinar series is available in two different time slots. TOPdesk vs. Link Jira Service Management tickets to Jira Software issues. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. And the user interface was intuitive and required little time to familiarize and start evaluating. Reviews. Jira Service Management has a rating of 4. 0. HaloITSM has a rating of 4. $ 29. 4. based on preference data from user reviews. TOPdesk vs. What’s the difference between Freshservice, GLPI, TOPdesk, and i-doit? Compare Freshservice vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Employee in Information Technology. Compare Jira Service Management and TOPdesk. 4. 2/5 stars with 757 reviews. Start your 14-day free trial. Autotask Professional Services Automation (PSA) rates 3. Freshservice has a rating of 4. Click on the Status field to add your custom statuses or to edit existing status' settings. IFS assyst in 2023 by cost, reviews, features, integrations, and moreKey benefits of using Vivantio. Customize the service catalog to suit your branding policies, and easily configure fields based on the needs of departments or teams. Not sure if it's available outside of the Netherlands though. FreshService provides this functionality with little back-end effort on our part. Join/Login. 4 stars with 744 reviews. Integrate Freshservice with your favorite software using our extensive list of integrations. TOPdesk vs. PeerSpot users give Freshservice an average rating of 8. This report lets you measure performance in the service desk based on the number of reassigns before tickets get resolved. Our team used Datto Autotask PSA for multiple business needs however our main utilization came through helpdesk ticket tracking and billing. 2/5. Freshservice offers a range of pricing plans and extras. SaaS license management is a subset of SAM (Software Asset Management) focused on cloud-based applications and services. Our software is powerful and flexible, and scales to meet the needs of any business.